Mega Cesino's Privacy Policy — Our commitment to protecting your data

1 Introduction

Welcome to Mega Cesino. We believe that protecting our members' personal data is the most important responsibility of a trusted online gaming platform. This Privacy Policy gives you full transparency into what data Mega Cesino collects, why we collect it, how it is used, and how it is kept secure.

This Privacy Policy applies to all Mega Cesino services — including our website, mobile app, Live Casino, Sports Betting, fish games, and all other products and services. Please read this page carefully, as using Mega Cesino constitutes your acceptance of this Privacy Policy.

Our goal is simple — when you are playing games or placing bets on Mega Cesino, you should have complete peace of mind. Protecting your privacy is our primary responsibility.

2 What Data We Collect

Mega Cesino only collects data that is necessary for providing services, verifying identity, and ensuring security. We do not collect excessive or unnecessary information.

Your documents (such as a copy of your passport or national ID) are only requested for identity verification purposes and are stored on secure servers. Once verification is complete, these documents are deleted after a set period.

3 How Your Data Is Used

Mega Cesino uses the data it collects solely for defined, legitimate purposes. Below is a clear breakdown of what data is used for and why:

• Account Management: Your data is used to complete your registration, secure your account, and confirm your login.
• Payment Processing: Financial information is required to process deposits and confirm withdrawals.
• Identity Verification: Your data is used in the KYC process to verify your age and identity.
• Fraud Prevention: IP address and device information are used to identify suspicious activity and detect multiple accounts.
• Customer Support: Relevant data may be accessed to investigate and resolve your complaints or issues.
• Responsible Gaming: Your gaming behaviour is analysed to provide assistance where needed.
• Service Improvement: Analytical data is used to improve platform performance and enhance the user experience.
• Promotional Communications: With your consent, we may send you emails or notifications about bonuses and offers.

4 Data Sharing & Disclosure

Mega Cesino never sells your personal data to third parties. However, limited information may be shared in certain specific circumstances:

• Payment Processors: Only the information necessary to complete transactions is shared with payment gateway providers such as bKash, Nagad, and Rocket.
• Game Providers: Our partner game providers only receive the data necessary to operate the games.
• Legal Obligations: We may be required to disclose information if directed by legal authorities or regulatory bodies in Bangladesh.
• Anti-Fraud Services: Limited data may be shared with specialist service providers for fraud detection and prevention purposes.

5 Cookie Policy

The Mega Cesino website and app use cookies to enhance your experience. Cookies are small text files stored in your browser.

• Necessary Cookies: These are essential for maintaining your login session and keeping the site's core functions running.
• Functional Cookies: Remembers your language preference, game settings, and other preferences.
• Analytics Cookies: Helps us understand how the site is being used so we can improve our services.
• Security Cookies: Used to detect suspicious activity and protect your account.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features on the site.

6 Data Protection Measures

Mega Cesino follows industry-standard technologies and practices to keep your data secure. Our security measures include:

• 256-bit SSL/TLS encryption technology active across all data transmissions.
• Multi-Factor Authentication (MFA) to prevent unauthorized access to your account.
• Regular security audits and penetration testing.
• Dedicated firewall and Intrusion Detection System (IDS).
• Regular encrypted backups of server data.
• Strict access controls — only authorised personnel can view sensitive data.
• Regular data protection training for all staff.

In the event of a security breach, we will promptly notify affected members and take swift action to resolve the situation. However, no method of transmission over the internet is 100% secure, which is why we continually work to improve our practices.

7 Your Rights

At Mega Cesino, you have full control over your own data. You may exercise any of the following rights at any time:

• Right to Know: You may request to know what data we hold about you.
• Right to Rectification: You may request that incorrect or outdated information be updated or corrected.
• Right to Erasure: You may request that your data be deleted under certain circumstances.
• Right to Restrict Processing: You may request that we stop using your data for a specific purpose.
• Right to Portability: You may request a copy of your data in a machine-readable format.
• Marketing Opt-Out: You can opt out of promotional communications at any time.

To exercise any of these rights, please contact our support team. We typically respond to your request within 30 days.

8 Data Retention Period

Mega Cesino does not retain your data longer than necessary. The retention periods for each data type are outlined below:

• Account data: retained for the duration of the account and for 5 years after closure.
• Transaction records: up to 5–7 years due to legal obligations.
• Cookie data: session cookies are deleted when the browser is closed; persistent cookies last a maximum of 1 year.
• Support conversations: 2 years after the issue is resolved.
• Identity verification documents: 1 year after verification is complete, or longer if required by law.

After the specified retention period, data is securely deleted or anonymized.

9 Protection of Minors' Information

Mega Cesino strictly does not provide services to anyone under the age of 18. We do not knowingly collect or process personal data from minors.

If a minor has accidentally registered and we detect this, the account will be immediately closed and all associated data will be deleted. If you believe a minor is using our platform, please notify our support team.

10 Changes to the Privacy Policy

Mega Cesino may update this Privacy Policy from time to time. If any significant changes are made, we will notify you via email or an on-site notification.

Updated policies take effect from the date of publication. If you continue using Mega Cesino after any changes, you will be considered to have accepted the revised policy. We recommend checking this page regularly to stay informed.

You can easily tell whether the policy has been recently updated by checking the "Last Updated" date at the top of the page.

11 Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch with us. Our data protection team is always ready to assist you.